All questions related to your profile and managing it

• How can I change my password? 497
• I play in several clubs, can I have a single login? 349
• I have a single account across several clubs, how do I choose which club to display? 295
• A family member wants to become a member, can I add them? 240
• How do I book for a family member? 98
• I've lost my password. How can I recover it? 325
• How do I change my profile photo and information? 109
• I have several accounts: how do I merge them into a single login? 100
• How do I change the site language? 109
• How do I set my personal access code? 116
• My data: download, leave the club, delete my account 116
• How do I become a club member online? 105

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 211
• Why are some cells pink on the board? 445
• How can I make a booking 1032
• How can I book with a guest? 329
• How can I edit a booking? 297
• How can I delete a booking? 386
• All courts are occupied. Can I join the waiting list? 160
• What payment methods are available to me for a booking? 194
• How to create an open booking 161
• How to join an open match 111
• Where can I find the court access code (door code)? 106
• How do I withdraw from an open match? 94
• How do I view my booking history? 90
• How do I see the weekly schedule? 100
• How do I find and book at another club? 115

How do I register for a camp or a school?

• Sign up for a tennis lesson 196

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 119
• How do I pay for a booking with my wallet? 104
• How do I split the payment with my partner? 101
• How do I use my restaurant vouchers? 107
• How do I view and pay my invoices? 125
• How do I download my certificates? 78
• How do I send money from my wallet to another member? 89

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 107
• How do I join my club's WhatsApp groups? 94
• How do I take part in the Défi-Plugin (challenge tournament)? 86

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 112
• How do I turn on dark mode? 119
• How do I install the Plugin.ch mobile app? 117
• How do I choose the notifications I receive on my phone? 107
• Where can I find the messages sent by my club? 114

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 126
• The administration home page 103

• Manage access 135
• Manage membership cards 133
• Manage clubhouse 123
• Manage restaurant credit 102
• Manage email sending 119
• Manage invoicing 123
• Manage member groups 117
• Manage registrations 106
• Manage special days 103
• Manage offers 122
• Manage online payments 96
• Manage billing regions 93
• Manage the club manager 100
• Manage challenge tournaments 122
• Manage RFID validation 118
• Manage general settings 103
• Setting up the accounts (general ledger) 133
• Configure EBICS: connect Plugin.ch to your bank 145
• Gate access log 126
• Manage multiple buildings 120

• Create a new court 140
• Manage court groups 112
• Manage booking periods 133
• Manage court usage 128
• List, edit, or delete a court 103
• Manage sports 119
• Close courts 144

• Create a new season 106
• Edit or delete a season 136
• Open the winter season by copying last season 89
• Link a sport to a season 104

• Manage recurrence authorizations 114
• Manage restrictions 116
• Manage subscription type 134
• Create booking prices: per session or per season 117
• Check rates with the rate grid 109
• Manage non-member and pay-as-you-go deductions 85
• Booking without a subscription: the guest subscription 108

• Create an item 122
• Assign an item to a member 113
• Edit or delete an item 119
• Delete an item assigned to a member 105
• Import linked items from Excel 105

• Display the member list 121
• Create a new member 145
• View a member's detailed information 125
• Display a member's operational data 108
• Manage member subscriptions 117
• Import member data 112
• Print member cards 109
• Print and export the member list 94
• Charge an item to a member or a group 110
• Link a member to a group 119
• Edit and delete a member 107
• Search for a member 107
• Managing duplicates: merging two profiles 120
• Managing units to be deducted: personalised hours and non-members 113
• Manage Swiss Tennis licenses 117
• Topping up a member's wallet 113
• Find and reactivate a removed member 102
• Issue a certificate for a member 107
• Managing families 113
• Handling erasure requests (GDPR) 135

• Add a new sponsor 97
• Invoice sponsors 99
• Re-invoice sponsors 118

• Assign and remove a role 105
• Roles and access: create and edit a role 129

• Activating the Lessons module 123
• Creating lesson items 107
• Create, edit, and delete a lesson 118
• Manage lesson groups 130
• Manage lesson enrollments 125
• Prerequisite 120
• Invoice and reminder texts 107
• Teachers' schedule 114
• Grouped payments of registrations (basket) 114
• Change the rate of a registration 112
• Copy a lesson for the next season 126

• Complete management of equipment rental 112

• Find old invoice groups (archives) 126
• Invoice considerations and display 122
• Create invoices 129
• Send invoices by email 105
• Manage payment reminders 113
• Print invoices 103
• List and search invoices 104
• Edit and delete invoices 119
• Invoicing a membership fee or an item: what's the difference? 136
• Automatic reminders for e-mail invoices 119
• Keeping the accounts with the general ledger 136
• Manage family discounts 130
• Import accounts from Excel 109
• Carry an overpayment over to the next invoice 96
• Transit accounts for online payments 144
• How invoice dates are calculated 122
• Annuler une facture ou une ligne déjà comptabilisée 116

• List of bank payments 103
• Processing via bank files 112
• Process a manual payment 117

• Process installments 114

• Managing bookings in the schedule 155
• Configure and use open matches 130
• Manage the set times 108
• Create a promo code and use it 124
• Refund a fixed-hour session that was released and taken again 120
• Moving a booking and creating a recurrence in the schedule 113
• Creating and managing recurrences 122
• The weekly view and the all-sports view 111
• The cash journal and the history of a booking 119
• Manage cash register prices 115
• Offering items with a booking 122
• Deleted bookings and deletion records 101
• Replace a player on a fixed hour 115
• A fixed hour cannot be added: nothing is displayed 112

• Manage automatic emails 112
• Sending bulk emails 124
• Manage messages 128
• History of sent emails 98
• Writing an e-mail with the editor 140
• Birthday and inactive member e-mails 116

• Manage challenge tournaments 121

• Enable partner search 108

• The statistics dashboard 132
• Invoicing bookings from the statistics 114

• Access the program 142
• Booking by a member 136

• Creating and configuring a lesson 129
• Sign up for a tennis lesson 120
• Managing registrations (administrator) 122
• Managing groups and the schedule 103
• Tennis lesson invoicing 112
• Invoicing check and Youth and Sport export 115

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 96
• Adding and editing an employee 133
• Special cases: minor salary, young people, pensioners, LPP 103
• Running the monthly payroll 119
• Entering a compensated absence (army, maternity, illness, accident) 103
• The 13th salary and holidays for hourly employees 95
• Paying salaries and reconciling them with the bank 102
• Correcting an approved payslip 102
• Salary certificates and annual lists 89

You'll find all the questions about booking without an account

• How can I book if I don't have an account 970
• Where can I find available courts in my area? 202
• How can I edit/cancel my booking if I don't have an account? 235